Frequently Asked Questions





What do I need to be able to use TAB ACTIVE?

You will need:

  • To be over 18 years old
  • Have a TAB Account and 4-digit PIN
  • A compatible set top box 
  • A phone line connected to your FOXTEL box or a Digipath

The first time you use TAB ACTIVE, you must activate your TAB Account by accepting the terms and conditions.  The 4-digit PIN you use for this service is the same PIN you use to access your TAB Account via the telephone. If you don’t have a PIN, download the TAB Account Activation Form.



How do I place a bet on TAB ACTIVE?

First of all you need to Login to TAB account. You do this by pressing the yellow button on your remote and entering your account number and PIN. Select the race for which you wish to bet on. Press the Green button to acces the The Choose Your Bet menu, this scree has a complete list of all available bet types for the selected race. Choose your bet type by scrolling up/down and pressing SELECT. Runners and betting options can be chosen by pressing SELECT, to tick and untick selections. For example, to place a Win and/or Place bet, scroll to Win/Place and press SELECT. The next screen will list all the runners in the race. Scroll up/down to your runner and press SELECT.

A tick will appear in the box next to the runner/s. You can either scroll down or press the right arrow button to go straight to the Win box and enter the amount you wish to bet using the number keys on your remote. Press the GREEN button to submit the bet. When the bet has been lodged, a Bet Confirmation screen will appear and you will need to press SELECT to confirm your bet. Be sure to check all your information is correct before confirming your bet as bets cannot be cancelled.



If I don't have a compatible set top box or a phone line connected, what can I do?

You can call FOXTEL on 131 999 to purchase a Digipath or upgrade to a compatible set top box.

Alternatively, you can simply plug a normal phone line cord from the back of your set top box into your normal phone outlet in the wall.



How do I navigate with my remote control in TAB ACTIVE?

Most of the time, you will navigate around TAB ACTIVE using the left / right / up / down arrow keys, the SELECT button, and the four coloured keys. Simple instructions appear on each screen to help you.

When you launch TAB ACTIVE, the first screen you will see is Today’s Gallops.  To change between Gallops, Harness or Greyhounds, use the left and right arrow keys. Up/down arrow keys to select runners and choose your bet type.

When you have selected your racing code, use the up and down arrow keys to select the race venue, and then you can select your race. You will be able to view the current Win/Place odds, betting pools and betting status of each race.

To view further information on a runner, use the up/down arrow keys to highlight your runner and press SELECT.  



Can I deposit funds into my TAB Account via TAB ACTIVE?

Yes, you can deposit funds into your TAB Account using your Visa or MasterCard (your credit card must be registered to your TAB Account before using this function).  It is encrypted, safe and secure and there are no additional charges associated with depositing funds using your credit card. To deposit funds you press the Yellow button on the remote to access the account management menu. Scroll down and select the deposit funds option and continue by entering your information. 



If I forget to log off TAB ACTIVE, what happens?

Your session/phone connection will be timed out after 45 minutes of no activity, so as long as you are placing bets or accessing your TAB Account you will stay logged in.  You can log back in straight away if you get logged out at any time. To log out at any time, press the FOXTEL button.



Can more than one TAB Account holder be logged in at a time?

No, only one TAB Account can be logged in at any time.  You can Switch Users without breaking the connection to TAB ACTIVE. Press the YELLOW Account button and select Switch User. The current user will be logged out and the additional user must login with their TAB Account number and 4-digit PIN.  There is no limit to how many times you can switch users.



What are the costs associated?

No additional costs are incurred from FOXTEL or TAB to use this service.  However, each time you login to TAB ACTIVE, you will be charged a local call to your telephone bill.



Where can I access TAB ACTIVE?

At present you need to be a FOXTEL subsriber located in New South Wales or Victoria to have access to TAB ACTIVE. We do however hope to bring this service to FOXTEL subscribers in other states in the not too distant future.

TAB ACTIVE is also exclusive to Sky Racing (Channel 519) only and is not available via TVN.